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STANDARD SUPPORT | PLATINUM SUPPORT
Wirehead provides cost-effective support scaled and priced for your needs, whether you are a large enterprise, classified public sector installation, or small business.
Your enterprise data is vital to your success so reacting to problems isn't enough. You need to identify issues before they become problems, and fix them fast. Wirehead Premium is designed for you.
We combine expert on-site resources with award-winning online tools. You get sophisticated monitoring and diagnostics and hands-on support when the need arises.
Basic support your own staff can use to support your non-critical systems. Standard Support includes software updates and storage audits, plus 24x7 monitoring and alerts.
Support Levels
We offer two levels of support, Standard and Platinum support.
| Severity | Standard | Platinum |
|---|---|---|
| Level 1 - Crticial | 8 Hours | 60 Minutes |
| Level 2 - Medium | 24 Hours | 12 Hours |
| Level 3 - Low | 24 Hours | 24 Hours |
Expert on-site resources and innovative capabilities provide comprehensive proactive and reactive support for your business-critical operations in classified or restricted environments worldwide.
